> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spicom.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Logs & Monitoring

> Learn how Spicom collects logs and monitors system health using Sentry.

# Logs & Monitoring

Spicom uses a minimal and privacy-focused logging strategy designed to ensure platform stability without storing unnecessary or sensitive information.\
All error tracking and performance monitoring are handled through **Sentry**.

***

## What We Log

Spicom only logs information required for:

* Error detection
* Debugging unexpected crashes
* Monitoring performance
* Ensuring platform stability

We **never** log:

* Contract names
* Contract amounts
* Customer details
* Workforce names or salaries
* Financial or business data
* CSV content

No sensitive business or personal data appears in logs.

***

## Sentry Monitoring

Spicom uses **Sentry** for:

* Error tracking
* Exception reporting
* Performance monitoring
* Slow API endpoint detection
* Frontend and backend crash analytics

Sentry helps us deliver a stable product without exposing private data.

### What Sentry receives:

* Error type
* Stack trace
* Timestamp
* Browser metadata (frontend)
* Server operation context (backend)

### What Sentry does **not** receive:

* Emails
* Customer names
* Contract values
* CSV data
* Access tokens
* HTTP-only cookies
* Any financial data

All sensitive fields are sanitized before transmission.

***

## Log Retention

Retention rules:

* Logs are stored for a limited period
* Old logs expire automatically
* No long-term archival of user-related logs
* Only operational logs remain accessible for the duration necessary to debug issues

Logs are automatically rotated to comply with GDPR minimization principles.

***

## Access Control

Access to logs is strictly limited:

* Only operational personnel can view Sentry dashboards
* No developer has direct access to production databases
* Access is logged and restricted using secure authentication
* Privileged actions are monitored

Your data remains private even during debugging.

***

## Error Notifications

When an error occurs:

1. Sentry captures it
2. Sensitive data is scrubbed
3. Developers receive a notification
4. A fix is deployed if required

This allows Spicom to remain responsive and stable.

***

## User Privacy & GDPR

Spicom ensures all monitoring complies with GDPR:

* No personal or financial data is logged
* Data minimization: only technical metadata is collected
* Logs cannot be tied back to business metrics
* You may request deletion of logs associated with your account ID

This guarantees full adherence to European privacy standards.

***

## Request Log Deletion

If you want logs associated with your user ID or account to be removed:

* Contact support
* Provide your account email
* Specify your request

We delete your logs manually within a reasonable timeframe (typically under 24 hours).

***

## Need help?

If you have questions about logs, monitoring, or the use of Sentry:

Contact **[support@spicom.co](mailto:support@spicom.co)**\
We usually reply within **24 hours**.