> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spicom.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Login Issues

> Fix the most common problems when logging into your Spicom account.

# Login Issues

If you’re having trouble logging into Spicom, use this guide to solve the most common authentication problems.

<Callout type="info">
  Most login issues are caused by session expiration, incorrect email input, or browser-related problems.
</Callout>

***

## 1. I forgot my password

Click **“Forgot Password?”** on the login page.

You will receive a reset link at your account email.

If no email arrives, check:

* Spam / junk folders
* Promotions tab (Gmail)
* That your inbox is not full
* That you used the correct email

If still nothing, request a new link.

***

## 2. I’m logged out instantly after login

This usually means:

* Your session token expired
* Your browser blocked cookies
* You switched devices recently

Try:

* Logging out
* Refreshing the page
* Logging in again
* Ensuring cookies are enabled

***

## 3. “Invalid email or password”

Check the following:

* No typo in your email
* No extra spaces before/after the password
* Caps Lock isn’t active
* You are using the right email (some users have multiple accounts)

If you changed your password recently, request a new reset.

***

## 4. I can’t log in after creating my account

Possible reasons:

* You mistyped your email during signup
* Your inbox filtered the confirmation email
* Temporary mail service delay

Solutions:

* Try logging in again
* Check spam/promotions
* If your email was wrong during signup, contact support

***

## 5. The login page keeps loading

This usually comes from:

* Slow internet connection
* Browser cache issues
* Ad blockers or privacy extensions
* VPN or proxy interference

Try:

* Refreshing the page
* Trying an incognito/private window
* Disabling VPN
* Temporarily disabling ad blockers

***

## 6. I see “Unauthorized” or “401”

This means:

* Your session expired
* Your token was invalidated
* You logged in on another device
* Your browser reset cookies

Fix:

* Log out
* Log back in
* Refresh the browser

***

## 7. I’m stuck in a login loop

This happens when:

* Cookies are disabled
* Browser storage is corrupted
* Privacy extensions block auth cookies

Fixes:

* Enable cookies
* Clear site data for Spicom
* Try another browser
* Try private mode

***

## 8. Login works on one device but not another

Possible causes:

* Session still active somewhere else
* Device clock/date incorrect
* Cookie settings different on each browser

Try:

* Logging out everywhere
* Syncing your device time
* Logging in again

***

## 9. I don’t have access to my email anymore

If you lost access to the email used for your Spicom account:

* Contact support
* Provide proof of ownership (LTD code, business name, or invoice)
* Request an email change

Email migration typically takes \< 24h.

***

## Still can't log in?

Reach out through the in-app support tool or via the help page.\
We usually respond within **24 hours**.