Skip to main content

​
Logs & Monitoring

Spicom uses a minimal and privacy-focused logging strategy designed to ensure platform stability without storing unnecessary or sensitive information.
All error tracking and performance monitoring are handled through Sentry.

​
What We Log

Spicom only logs information required for:
  • Error detection
  • Debugging unexpected crashes
  • Monitoring performance
  • Ensuring platform stability
We never log:
  • Contract names
  • Contract amounts
  • Customer details
  • Workforce names or salaries
  • Financial or business data
  • CSV content
No sensitive business or personal data appears in logs.

​
Sentry Monitoring

Spicom uses Sentry for:
  • Error tracking
  • Exception reporting
  • Performance monitoring
  • Slow API endpoint detection
  • Frontend and backend crash analytics
Sentry helps us deliver a stable product without exposing private data.

​
What Sentry receives:

  • Error type
  • Stack trace
  • Timestamp
  • Browser metadata (frontend)
  • Server operation context (backend)

​
What Sentry does not receive:

  • Emails
  • Customer names
  • Contract values
  • CSV data
  • Access tokens
  • HTTP-only cookies
  • Any financial data
All sensitive fields are sanitized before transmission.

​
Log Retention

Retention rules:
  • Logs are stored for a limited period
  • Old logs expire automatically
  • No long-term archival of user-related logs
  • Only operational logs remain accessible for the duration necessary to debug issues
Logs are automatically rotated to comply with GDPR minimization principles.

​
Access Control

Access to logs is strictly limited:
  • Only operational personnel can view Sentry dashboards
  • No developer has direct access to production databases
  • Access is logged and restricted using secure authentication
  • Privileged actions are monitored
Your data remains private even during debugging.

​
Error Notifications

When an error occurs:
  1. Sentry captures it
  2. Sensitive data is scrubbed
  3. Developers receive a notification
  4. A fix is deployed if required
This allows Spicom to remain responsive and stable.

​
User Privacy & GDPR

Spicom ensures all monitoring complies with GDPR:
  • No personal or financial data is logged
  • Data minimization: only technical metadata is collected
  • Logs cannot be tied back to business metrics
  • You may request deletion of logs associated with your account ID
This guarantees full adherence to European privacy standards.

​
Request Log Deletion

If you want logs associated with your user ID or account to be removed:
  • Contact support
  • Provide your account email
  • Specify your request
We delete your logs manually within a reasonable timeframe (typically under 24 hours).

​
Need help?

If you have questions about logs, monitoring, or the use of Sentry: Contact support@spicom.co
We usually reply within 24 hours.