​

Login Issues

If you’re having trouble logging into Spicom, use this guide to solve the most common authentication problems.

---

​

1. I forgot my password

Click “Forgot Password?” on the login page. You will receive a reset link at your account email. If no email arrives, check:

• Spam / junk folders
• Promotions tab (Gmail)
• That your inbox is not full
• That you used the correct email

If still nothing, request a new link.

---

​

2. I’m logged out instantly after login

This usually means:

• Your session token expired
• Your browser blocked cookies
• You switched devices recently

Try:

• Logging out
• Refreshing the page
• Logging in again
• Ensuring cookies are enabled

---

​

3. “Invalid email or password”

Check the following:

• No typo in your email
• No extra spaces before/after the password
• Caps Lock isn’t active
• You are using the right email (some users have multiple accounts)

If you changed your password recently, request a new reset.

---

​

4. I can’t log in after creating my account

Possible reasons:

• You mistyped your email during signup
• Your inbox filtered the confirmation email
• Temporary mail service delay

Solutions:

• Try logging in again
• Check spam/promotions
• If your email was wrong during signup, contact support

---

​

5. The login page keeps loading

This usually comes from:

• Slow internet connection
• Browser cache issues
• Ad blockers or privacy extensions
• VPN or proxy interference

Try:

• Refreshing the page
• Trying an incognito/private window
• Disabling VPN
• Temporarily disabling ad blockers

---

​

6. I see “Unauthorized” or “401”

This means:

• Your session expired
• Your token was invalidated
• You logged in on another device
• Your browser reset cookies

Fix:

• Log out
• Log back in
• Refresh the browser

---

​

7. I’m stuck in a login loop

This happens when:

• Cookies are disabled
• Browser storage is corrupted
• Privacy extensions block auth cookies

Fixes:

• Enable cookies
• Clear site data for Spicom
• Try another browser
• Try private mode

---

​

8. Login works on one device but not another

Possible causes:

• Session still active somewhere else
• Device clock/date incorrect
• Cookie settings different on each browser

Try:

• Logging out everywhere
• Syncing your device time
• Logging in again

---

​

9. I don’t have access to my email anymore

If you lost access to the email used for your Spicom account:

• Contact support
• Provide proof of ownership (LTD code, business name, or invoice)
• Request an email change

Email migration typically takes < 24h.

---

​

Still can’t log in?

Reach out through the in-app support tool or via the help page.
We usually respond within 24 hours.